FREQUENTLY ASKED QUESTIONS (FAQ)
Desiremore Seller (SMC-PRIVATE) LIMITED
1. General Company Information
Q1. What is Desiremore Seller (SMC-PRIVATE) LIMITED?
A. We are a registered Pakistani company specializing in the retail sale of high-quality clothes and shoes for various styles and occasions. Our aim is to provide customers with fashionable and durable products.
Q2. Where is your company located?
A. Our main office is located in Dera Ismail Khan, Pakistan.
- Address: Street no 6, plot no 8, Model Town Dara Ismail Khan, Pakistan.
Q3. What are your business hours?
A. While our online store is open 24/7, our customer support and processing teams operate during standard Pakistani business hours (PST), typically Monday to Saturday.
2. Products and Inventory
Q4. What kind of products do you sell?
A. We primarily focus on two main categories: Apparel (Clothes) and Footwear (Shoes). This includes items such as T-shirts, shirts, trousers, and a variety of men’s and women’s shoes.
Q5. How can I ensure the product sizing is correct?
A. We strive to provide detailed size charts on every product page. We recommend comparing these measurements to an item you already own. If you have specific questions, please contact our support team before placing an order.
Q6. Do you guarantee the authenticity of your products?
A. Yes, we source our products from reputable suppliers and stand by the quality of every item we sell.
3. Ordering and Delivery
Q7. How do I place an order?
A. Orders can be placed directly through our official online shopping platform. Simply add your desired items to the cart and proceed to checkout.
Q8. What payment methods do you accept?
A. We accept various payment methods common in Pakistan. Details on accepted methods, including Cash on Delivery (COD), will be available at the checkout stage.
Q9. What are your delivery areas and charges?
A. We offer delivery services across Pakistan. Delivery charges and estimated timelines will be calculated and displayed when you enter your shipping address at checkout.
Q10. What is your policy on returns and exchanges?
A. We offer a fair return and exchange policy for items that are unused, unworn, and in their original packaging. Please refer to our separate Return Policy page for complete details and timelines.
4. Contact Information
Q11. How can I contact your customer support team?
A. You can reach us via phone or email for any inquiries regarding products, orders, or support:
- Phone/WhatsApp: $\text{03439478407}$
- Email: $\text{desiremoreseller01@gmail.com}$
Q12. How quickly do you respond to emails?
A. We aim to respond to all email inquiries within 24 to 48 hours during standard business days.