PRIVACY POLICY

Desiremore Seller (SMC-PRIVATE) LIMITED

This Privacy Policy describes how Desiremore Seller (SMC-PRIVATE) LIMITED (“the Company,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, make a purchase from, or use our website or services (collectively, the “Services”).

1. CONTACT INFORMATION

If you have any questions, concerns, or require more information about our privacy practices, please contact us:

  • Company Name: Desiremore Seller (SMC-PRIVATE) LIMITED
  • Address: Street no 6, plot no 8, Model Town Dara Ismail Khan, Pakistan
  • Phone/WhatsApp: 03439478407
  • Email: desiremoreseller01@gmail.com

2. COLLECTION OF PERSONAL INFORMATION

We collect Personal Information about you from various sources, including information you provide directly to us, information collected automatically when you use our Services, and information from third parties.

A. Information You Provide Directly

When you interact with our Services, you may provide us with the following personal data:

  • Identity Data: Name, date of birth, and any other identity information.
  • Contact Data: Email address, mailing address, shipping address, and phone number.
  • Account Data: Username and password (hashed/encrypted) for your online account.
  • Transaction Data: Payment information (which is processed securely by third-party processors and not stored by us), purchase history, and shipping details.

B. Information Collected Automatically

When you access and use the Services, we may automatically collect certain information about your device and interaction with our Services:

  • Usage Data: Details about your web browser, IP address, time zone, and cookies installed on your device.
  • Activity Data: Information about how you navigate the site (e.g., pages viewed, products viewed, search terms, and referring websites).

3. USE OF PERSONAL INFORMATION

We use the collected Personal Information for the following purposes:

  1. To Fulfill Orders: To process your purchase, process payment, arrange for shipping, and provide you with invoices and order confirmations.
  2. To Provide Customer Support: To manage your account, respond to inquiries, and handle returns or exchanges related to our products (clothes and shoes).
  3. For Marketing and Communications: To send you promotional emails, advertisements, and newsletters, where permitted by law and based on your consent.
  4. For Security and Fraud Prevention: To screen for potential risk or fraud, and to protect the security and integrity of our Services.
  5. For Service Improvement: To monitor and analyze trends, usage, and activities in connection with our Services to improve our product offerings and site functionality.

4. DISCLOSURE OF PERSONAL INFORMATION

We may share your Personal Information with the following categories of third parties:

  • Service Providers: Third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping companies (couriers), and IT support.
  • Legal & Regulatory Authorities: When required by law, court order, or governmental regulation, especially concerning data security and electronic crimes in Pakistan (e.g., as per the Prevention of Electronic Crimes Act 2016).
  • Business Transfers: In connection with a merger, sale of company assets, or acquisition of all or a portion of our business.

5. YOUR RIGHTS (Data Subject Rights)

As a customer of Desiremore Seller (SMC-PRIVATE) LIMITED, you have certain rights regarding your Personal Information. Consistent with local regulations, these may include the right to:

  • Access: Request a copy of the Personal Information we hold about you.
  • Correction: Request correction of inaccurate or incomplete data we hold about you.
  • Withdrawal of Consent: Withdraw your consent for the processing of your data for marketing or non-essential purposes at any time.

To exercise these rights, please contact us using the contact details provided in Section 1.

6. DATA SECURITY AND RETENTION

We implement reasonable security measures (both technical and organizational) to protect your Personal Information from unauthorized access, use, alteration, or disclosure. We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website and update the “Effective Date” at the top of the document.